Talk to us

Questions about a loan application, your pledged holdings, or a complaint - here is exactly who to reach and how quickly.

General & support

For product questions, eligibility, and anything about your account.

support@forward.in

Include your registered mobile number so we can find your account faster.

Speak to the team during working hours.

+91 90702 40702

9:00 a.m. to 7:00 p.m., Monday to Friday, except public holidays

Grievance Redressal Officer: Amit Agawane

grievance@forward.in

Also for withdrawal of consent or deletion of your data.

Where to find us

Forward Finance Private Limited
Flat L-804, Greenwoods CHS, CTS-274
Andheri East, Chakala MIDC
Mumbai 400093, Maharashtra

Forward Finance Private Limited
Unit No. 14, Technopolis Knowledge Park
Mahakali Caves Rd, Andheri East
Mumbai, Maharashtra 400093

If we get it wrong

We follow the RBI Fair Practices Code for NBFCs. If a complaint is not resolved to your satisfaction, you can take it further.

Contact customer care

Write to support@forward.in or call +91 90702 40702.
Escalate to the Grievance Redressal Officer

If it is not resolved within the timelines in our Grievance Redressal Policy, write to Amit Agawane at grievance@forward.in.
Approach the RBI

Thereafter you may escalate to the RBI Ombudsman or the appropriate regulatory forum.

Sachet Portal RBI Ombudsman RBI