General & support
For product questions, eligibility, and anything about your account.
support@forward.inQuestions about a loan application, your pledged holdings, or a complaint - here is exactly who to reach and how quickly.
For product questions, eligibility, and anything about your account.
support@forward.inSpeak to the team during working hours.
+91 90702 40702Grievance Redressal Officer: Amit Agawane
grievance@forward.inWe follow the RBI Fair Practices Code for NBFCs. If a complaint is not resolved to your satisfaction, you can take it further.
Write to support@forward.in or call +91 90702 40702.
If it is not resolved within the timelines in our Grievance Redressal Policy, write to Amit Agawane at grievance@forward.in.
Thereafter you may escalate to the RBI Ombudsman or the appropriate regulatory forum.
| Level | Contact | Timeline |
|---|---|---|
| Level 1 | Customer Service Team - grievance@forward.in | Acknowledge: 2 working days | Resolve: 15 working days |
| Level 2 | GRO / Nodal Officer - gro@forward.in | Resolve: 10 working days from escalation |
| Level 3 | CEO - through GRO / Nodal Officer (ceo@forward.in) | Resolve: 7 working days from Level 2 escalation |
| External | RBI Integrated Ombudsman - https://cms.rbi.org.in | After 30 days from first complaint or if unsatisfied with FFPL response |
| Through Postal / Courier | Unit No. 14, Technopolis Infotech Park, Hanuman Nagar, Mahakali Caves Road, Chakala, Andheri East - 400093 | Within 30 days of receipt of letter |
| Through Toll Free Number | +91 9070240702 | 9:30 a.m. to 6:30 p.m., Monday to Friday, except public holidays |